Refund Policy

Money back guarantee & refund policy

We offer a 7-day money back guarantee for Web Hosting services. Virtual servers (VPS, VDS, Cloud) have a three (3) day money-back guarantee. As of February 19, 2020, 10% payment instrument (payment company) commission will be deducted from the amount to be refunded, and the remaining amount will be returned.

Shared Hosting : Hostigger offers a Seven (7) day money- back guarantee for Hostigger's managed shared, and reseller hosting services only. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services. The fee for the days you use the service is deducted and the remaining fee is refunded.

VPS : Virtual servers (VPS, VDS, Cloud) have a three (3) day money-back guarantee. Refunds can not be made for the servers (VPS, VDS, Cloud) that are sold as campaign or discounted. We provide you with Speed test information during the purchasing phase. It is your responsibility to do the Speed test here. You cannot request a refund due to speed problems.

Dedicated Server : There are no refunds on dedicated servers

NOTICE: Payments for Service Renewal are non-refundable.

* Refund policy will only apply to one account. If you have multiple accounts, you will be provided refund for only one of the accounts.
* Refunds are only allowed if given the approval of staff via support ticket or email service. Any unauthorized chargebacks will not be granted and you will be blacklisted from our service.
* Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.